Helpshift, a customer service and support platform, has been granted a patent for its technology that bridges customer support across multiple platforms. The patent, granted by the United States Patent and Trademark Office, covers the technology that Helpshift uses to connect customer service and support across mobile, web, and desktop platforms.
The patent covers the technology that Helpshift uses to bridge customer support across multiple platforms. This technology allows companies to provide a seamless customer service experience across different platforms, such as mobile, web, and desktop. The technology also enables companies to track customer service requests and respond to them in real-time, regardless of which platform the customer is using.
Helpshift’s technology helps companies provide better customer service and support by allowing them to provide a unified experience across all platforms. This helps companies to respond quickly and efficiently to customer inquiries, as well as to track customer service requests and respond to them in real-time.
The patent also covers the technology that Helpshift uses to integrate customer service and support across multiple channels. This technology allows companies to provide customer service and support through multiple channels, such as email, chat, social media, and more. This helps companies to provide a more comprehensive customer service experience, as well as to track customer service requests and respond to them in real-time.
The patent granted to Helpshift is an important milestone for the company, as it helps to further solidify their position as a leader in customer service and support. The technology that Helpshift provides helps companies to provide a unified customer service experience across multiple platforms, as well as to track customer service requests and respond to them in real-time. This technology is essential for companies that want to provide the best customer service experience possible.
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Helpshift has developed a patented technology that allows consumers to use their mobile phone as a bridge to secure customer service for console gaming, TV set-tops, and real-world environments. This technology is based on Helpshift’s APIs that brands can use with their console game, TV set-top or a real-world object, such as a hotel kiosk, an item in a store, or a shipment that is received in the mail. This link is then used by the consumer with a mobile device to start a personalized support experience that preserves the initial context – saving time and improving efficiency at each step of the customer support journey.
The company said this patent is a recognition that Helpshift’s technology is opening new possibilities for customers to receive new, immediate, personalized customer support experiences. This can bridge the gap between the brand’s mobile app and the customer’s physical environment, enabling game developers, retail, and hospitality brands to deliver support and engage with customers.
The customer experience is becoming a key driver of brand loyalty, with 72% of shoppers expecting virtual assistance to become more common, 65% of U.S. customers saying that a positive experience with a brand is more influential than good advertising, and 32% of all customers would stop doing business with a brand they loved after just one bad experience.
Helpshift’s patented QR Code support capability now brings self-service to console gaming, TVs, and physical environments. Users can scan the QR code and be directed to one of three experiences (based on how the brand wants it set up): instant self-help, an automated chatbot, or even messaging with an agent.
The company also said it can get instant support via QR code, as well as answers to questions in-store or at the mailbox. In addition, retail brands can get rid of long wait times for customer service and shorten the long lines at checkouts and concierge desks by providing easy self-service for customers to access via mobile device.
Customer support is becoming increasingly important for building customer loyalty (or suffering customer attrition). With Helpshift’s patented technology, brands can provide customers with context-aware, secure support that bridges the gap between mobile apps and the real world. Register for GamesBeat Summit 2023 and connect with the top gaming leaders in Los Angeles to learn more about how to provide the best customer experiences.
